Service and support

How can I return an item?

(Summary)

Do you have any questions about the product? Is the installation not working properly? Then please contact us before you return the item! This will save both the environment and your wallet!

To return an item, please register the package in advance via email or contact form and send it via a shipping service of your choice with insurance (we recommend DHL). Return. is within 30 days a refund is possible after you have received the goods. As soon as the goods have arrived at our premises and have been inspected, you will receive a refund of the full purchase price, at the latest within 10 working days after we receive the goods. The Costs. for the We do not cover the costs of return shipping.Okay, I’m ready. Please provide the German text you would like me to translate.